Effective Date: November 28, 2025

By using this website and purchasing our products or services, you agree to the following terms and conditions. Please read them carefully.

Our Services (online classes, tutoring, and lessons):

A. Group Lessons:

• Refunds or re-schedules are only offered in the event that the teacher cancels the lesson. Whether the teacher cancels the lesson in advance or experiences an emergency or technical issue during the lesson, an opportunity to reschedule will be presented. If rescheduling is not possible, a refund will be granted.

• There are no refunds or make-up lessons offered when a student misses a group lesson. These lessons are recorded, and the student is expected to use the class recording to keep up.

• On a case-by-case basis, the instructor may cancel a lesson if it is known in advance that multiple class members would be absent. This is usually only done in the relaxed class sections. If the teacher cancels a lesson, a reschedule or a refund will be offered.

B. Private Tutoring:
Refunds, credits, or reschedules are granted in the following scenarios:

1. The teacher cancels a lesson, or experiences an emergency or technology issue during the lesson which causes them to be unable to proceed.

2. The parent communicates a need to cancel a planned lesson at least 4 hours prior to the appointment.
    

In cases where a portion of a lesson is missed due to a qualifying issue, the teacher may issue a partial refund, credit, or a shortened make-up session rather than a full reschedule.

Fees are forfeited in the following scenarios:

1. The student does not attend the session without notice (no-show).

2. The student arrives more than 10 minutes late to the session without prior communication.

3. The student or parent cancels less than 4 hours in advance, unless the teacher chooses to make an exception.

4. The student experiences a technology issue (such as internet failure, device malfunction, or being unable to access the meeting platform).

On a case-by-case basis, teachers may choose to offer a refund or credit, or to reschedule for cancellations made with less than 4 hours’ notice, especially in the event of illness, family emergency, or other unforeseen circumstances. Flexibility is more likely to be extended when such issues are rare rather than part of a recurring pattern.

​

​

Our Products (physical products and digital downloads):

​

This portion of our policy applies only to purchases of physical products and digital downloads from our shop. 

​

A. Physical Products:

Because our items are made to order, we do not accept returns or exchanges due to wrong size or color selection, buyer’s remorse, or ordering errors. We do not accept returns due to fit issues; please refer to the sizing charts provided to ensure that your item will fit properly. 

If your item arrives damaged or with a manufacturing defect, we will replace it or refund it at no cost to you. 

Claims must be made within 7 days of delivery and include:

1. Your order number

2. A clear photo of the defect (including packaging if relevant)

3. A brief description of the issue

 
Claims made after 7 days may not be eligible for replacement or refund, but we encourage you to contact us so we can review your situation. We are not responsible for delays caused by carriers, customs, or weather. If a package is marked “delivered” but not received, please first check with your local carrier.

B. Digital Downloads:
Due to the nature of digital products, all sales are final once the file has been accessed or downloaded. Refunds may be offered only if:

1. The file is corrupted or inaccessible

2. The wrong file was delivered
    

Please contact us within 7 days of purchase for replacement or review.
All products are considered final sale. We encourage communication. If something goes wrong, please reach out to us as soon as possible. 

By purchasing products from our store, you agree to the above terms.